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Frequently Asked Questions:
What is the difference
with an IWI Watch?
Each IWI watch is
individually built, finished, inspected and tested by our master
watchmaker. This is
not a mass market watch making business, you are buying a watch that has
been built by hand, inspected and tested with care and precision. You get an individually signed
certificate, signed only when all the
necessary steps have taken place to be certain that the watch meets our exacting
standards.
How long is an IWI
watch under guarantee/warranty?
Every IWI watch is
guaranteed for 24 months from date of purchase against any manufacturing
defect.
In order to benefit
from the IWI international guarantee/limited warranty, it is necessary
to present, either at an Authorized Dealer or IWI Service Centre the
duly completed guarantee/warranty certificate, dated and stamped by an
Authorized IWI Dealer.
The IWI international
guarantee/limited warranty does not include:
• loss of water
resistance more than 24 months after date of purchase; damage
resulting from accidental impacts, improper or abusive use (shocks,
crushing, oxidation, etc.), alterations due to exposure to strong
magnetic fields or high temperatures, unauthorized repairs or
manipulations, as well as the consequences of the normal wear and
tear and ageing of the watch and strap
• replacement of the strap or bracelet
• theft or loss
When should I have
my IWI watch serviced?
IWI recommend that you should have your IWI watch serviced every 24
months by an IWI Service Centre.
Where can I take my IWI watch to be serviced or repaired?
It is recommended that
you take your watch to your nearest Authorized Dealers or IWI Service
Centre.
Where can I purchase
a IWI watch?
IWI watches are
exclusively sold IWI Watches and Authorized Dealers' around the world.
Products offered for
sale on the internet may be counterfeit, used or of doubtful origin and
are not covered by the international guarantee/limited warranty.
Is it possible to
obtain a suggested retail price list?
To find out the price
of a IWI watch simply write an e-mail
info@iwiwatches.com or contact
our Head Office or our Authorized Dealers around the world.
How can I request a
IWI brochure?
To obtain an IWI
brochure simply write an e-mail to
info@iwiwatches.com or contact our Head Office or our
Authorized Dealers around the world. You
can also download it here.
How should a IWI
watch be maintained in good condition?
IWI watches are made to
very high standards of quality. It is worth remembering that the
mechanical parts run 24 hours a day when used, so the watch must undergo
regular maintenance to ensure long life and good operation.
External cleaning
To keep your IWI watch in good condition externally, we recommend that
you wash it with lukewarm, soapy water using a soft brush. After this
process, as after each immersion in the sea or a swimming pool,
thoroughly rinse the watch with fresh water. We recommend you clean your
IWI watch with a soft, dry cloth.
Leather straps
Our straps are treated for superior resistance to humidity,
nevertheless, we suggest that you limit time your strap spends in water
to prolong the life of your leather strap. The straps must be washed
with soap and lukewarm water and left to dry. They should not be dried
on a warm surface since the rapid evaporation of water might damage
their shape and quality. After each immersion in the sea or swimming
pool, thoroughly rinse the strap with fresh water. To replace the strap,
we recommend that you visit an Authorized Dealer or IWI Service Centre.
In this way you will avoid the inconvenience that may be caused by
improper replacement. Only Authorized Dealers or IWI Service Centres
guarantee the use of authentic IWI straps, each IWI strap is specially
designed to fit the dimensions of the case and produced according to our
quality criteria.
The movement
Have the movement of your watch inspected every two years by an
Authorized IWI Service Centre, in order to keep it in good working
order. If the watch is significantly fast or slow, it may be necessary
to regulate the movement.
Water resistance
Periodically check the water resistance of your watch at an
Authorized Service Centre and have it reconditioned every two years or,
each time the watch is opened. The reconditioning of the water
resistance requires the replacement of the seal in order to guarantee
maximum water resistance and safety. In cases where the watch frequently
comes into contact with water for diving or other sports we recommend an
annual inspection
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